Refund and Returns Policy
Returns & Refund Policy
At Zach Bryan Store, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms and conditions outlined in this policy.
Return Eligibility
To qualify for a return, the following conditions must be met:
- The return request must be submitted within 30 days of the delivery date.
- The T-shirt or other product must be unused, unworn, and in its original condition.
- The product must include all original tags, packaging, and accessories, where applicable.
- The item must not show signs of washing, wear, damage, alteration, or use.
Returns that do not meet these requirements may be rejected.
How to Request a Return
To start a return, customers must contact our support team at:
Please include the following information:
- Order Number
- Customer Name
- Reason for Return
- Photos of the item, where applicable
Our support team will review your request and provide further instructions if the return is eligible.
Please do not send an item back before receiving return instructions from our support team.
Return Time Frame
Customers have 30 days from the date their order is delivered to request a return.
Return requests submitted after this period may not be accepted and may not qualify for a refund, except where a longer period is required by applicable law.
Return Shipping
For approved returns, customers are responsible for return shipping costs unless the return is due to:
- An item arriving damaged.
- A defective product.
- Receiving the wrong product.
Original shipping charges are not refundable unless required by applicable law.
Customers are responsible for arranging return shipping and obtaining appropriate proof of postage unless otherwise instructed by Zach Bryan Store.
Return Inspection Process
Once we receive the returned item, it will be inspected to confirm that it meets the requirements of this policy.
The inspection may check that:
- The item is unused and unworn.
- The product remains in its original condition.
- Original tags and packaging are present where applicable.
- The product has not been washed, altered, damaged, or otherwise used.
A refund will be processed after the returned item has been reviewed and the return has been approved.
Exchanges
At this time, Zach Bryan Store does not offer direct product exchanges.
If you require a different size, style, or product, you may return the original item if it qualifies under this policy and place a new order separately.
Restocking Fee
Zach Bryan Store does not charge a restocking fee for approved returns.
Non-Returnable Items
The following items may not be eligible for return:
- Items returned after the 30-day return period.
- Items that have been worn, washed, used, altered, or damaged.
- Items missing required original tags or packaging where applicable.
- Final sale or clearance items clearly identified as non-returnable at the time of purchase.
- Items that cannot be accepted for return due to applicable hygiene or other legal requirements.
Nothing in this section limits any statutory rights you may have under applicable law.
Refund Eligibility
A refund may be issued after:
- The returned item has been received.
- The item has been inspected.
- The return request has been approved.
If the returned product does not meet the eligibility requirements, we may be unable to issue a refund.
Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Refund Processing Time
Approved refunds will be sent to the original payment method used during purchase.
Please allow up to 14 business days for the refund to appear in your account after the refund has been processed.
The actual time required may vary depending on:
- Your bank
- Credit card provider
- Payment service provider
Missing or Delayed Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank for additional information about pending transactions or processing times.
If the refund is still not received after these steps, please contact us at:
Please provide your order number and relevant refund information so our support team can assist you.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and preferably within 24 hours of delivery.
Please provide:
- Order Number
- Customer Name
- Description of the issue
- Clear photographs showing the product and the problem
- Photos of the packaging, where relevant
Our team will review the information and work with you to determine an appropriate solution in accordance with applicable law and this policy.
Refunds Required by Law
Nothing in this Returns & Refund Policy is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable law.
Where applicable law provides you with additional rights regarding faulty, defective, misdescribed, or otherwise non-conforming products, those rights will continue to apply.
Business Information
Business Name: Zach Bryan Store
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)
Business Email:
support@zachbryanstore.shop
Phone:
+442034029150
Physical Mailing Address:
Suite #9011, 9 Lansdowne Rd, Croydon, London, United Kingdom, CR9 2ER
Online Store Notice
Zach Bryan Store operates as an online store.
We do not currently provide:
- In-person shopping
- Warehouse visits
- Local pickup services
- Store pickup services
All orders, returns, refunds, and customer support requests are handled online.
For any questions regarding returns or refunds, please contact us at: